Richard Casino Terms and Conditions

Acceptance of Terms

All players must read and accept these Terms and Conditions before creating an account. By registering with Richard Casino, you confirm that you understand and agree to comply with all conditions outlined in this document, together with our Privacy Policy and Bonus Terms. We reserve the right to modify these terms at any time. We will notify you of significant changes, and your continued use of our services after such changes constitutes acceptance of the updated terms.

Eligibility and Account Registration

To play at Richard Casino, you must meet the following eligibility requirements, which we strictly enforce:

• You must be at least 18 years of age, or the legal gambling age in your jurisdiction, whichever is higher
• You must be legally permitted to participate in online gambling under the laws applicable to you
• You must not reside in any of our restricted territories
• You must provide accurate, complete and truthful information during registration and keep it up to date
• You may maintain only one account with Richard Casino

We welcome players from Australia, New Zealand, Canada, Norway, Germany, Austria, Denmark, Switzerland, Ireland, Italy, Slovenia and other permitted regions. Restrictions apply to certain countries in accordance with our licensing requirements. It is your responsibility to confirm that online gambling is legal in your jurisdiction before registering. The use of VPNs or other tools to bypass geographic restrictions is strictly prohibited.

Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. We recommend using a strong, unique password and logging out after each session, especially on shared devices. If you suspect unauthorised access to your account, contact our support team immediately at [email protected] so we can secure it.

Identity Verification (KYC)

As a licensed operator, we are required to verify the identity of our players. You may be asked to provide identification documents (such as a passport or driver’s licence) and proof of address before your first withdrawal, or at any time upon request. Withdrawals may be delayed or declined until verification is complete. Accounts that fail verification, or that are found to belong to minors, will be closed.

Deposits and Withdrawals

We offer a range of payment methods to ensure convenient transactions. The minimum deposit is A$20 or currency equivalent, and the minimum withdrawal is also A$20 or currency equivalent. Available methods vary by region and currency.

Bonus Terms and Conditions

Richard Casino offers bonuses and promotions to enhance your gaming experience. Every bonus is subject to specific terms, including wagering requirements, eligible games, maximum bet limits and validity periods, as stated in the relevant promotion. Bonus funds cannot be withdrawn until the applicable wagering requirements are met.

Game Rules and Fair Play

We maintain the highest standards of fair play and game integrity. Our platform features over 5,000 games from reputable providers, including NetEnt, Pragmatic Play, Evolution Gaming, Play’n GO and many others. All games use certified random number generators (RNG) to ensure fair and independent outcomes. Individual game rules are available within each game and form part of these terms.

Prohibited Activities

The following activities are strictly prohibited at Richard Casino:

• Creating or using multiple accounts, or registering under a false identity
• Participating in fraudulent, criminal or money-laundering activities
• Abusing bonuses, exploiting system errors or taking advantage of software malfunctions
• Colluding with other players, including in live dealer games
• Using automated software, bots or prohibited betting systems
• Attempting to bypass geographic restrictions, including through VPN use

Violation of these rules may result in the confiscation of winnings, suspension or termination of your account, and notification of the relevant authorities where required.

Privacy and Data Protection

We are committed to protecting your personal information in accordance with applicable privacy laws and our licensing obligations. Our Privacy Policy explains in detail how we collect, use, store and safeguard your data. We implement industry-standard security measures, including SSL encryption, to protect your information from unauthorised access or disclosure.

Responsible Gaming

Richard Casino is dedicated to promoting responsible gambling. We provide tools to help you stay in control of your play, including deposit limits, session limits, reality checks and self-exclusion options, all accessible through your account settings or via our support team. If gambling stops being entertainment, we encourage you to seek help from professional organisations such as Gambling Help Online (gamblinghelponline.org.au, 1800 858 858) for players in Australia.

Dispute Resolution

If you have a complaint, please contact our customer support team first via live chat or email. We are committed to resolving issues fairly and promptly, and our customer service operates 24/7. If a dispute cannot be resolved directly, you may escalate it to our licensing authority in accordance with the procedures published by the regulator.

Licence and Regulation

Richard Casino is operated by Hollycorn N.V. under a gaming licence issued by Antillephone N.V. (Curaçao). This licence requires us to maintain strict standards of operation, player protection and financial security, and our operations are overseen by the licensing authority to ensure compliance with applicable regulations.

Limitation of Liability

While we strive to provide uninterrupted service, Richard Casino shall not be liable for losses resulting from technical failures, system maintenance, communication errors or circumstances beyond our reasonable control. In the event of a game malfunction, all affected bets and winnings are void. Our total liability to you is limited to the amount held in your account balance at the time of the relevant incident.

Termination of Account

We reserve the right to suspend or terminate accounts that violate these Terms and Conditions. In such cases, we will provide reasonable notice where appropriate and process any legitimate withdrawal of remaining balances, subject to the outcome of our investigation into any potential violations. You may close your account at any time by contacting our support team.

Contact Information

For questions regarding these Terms and Conditions or any other matters related to Richard Casino, please contact our support team:

• Live chat: available 24/7 on our website and in the app
• Email: [email protected]

Our customer service representatives are ready to assist you with any inquiries about our services, bonuses or account management.