Richard Casino Privacy Policy

Information We Collect

We collect only the information necessary to provide our services, verify your identity, process payments and comply with regulatory requirements. When you register and play at Richard Casino, we gather the following categories of data:

• Personal identification information, including your full name, date of birth and residential address
• Contact details, such as your email address and phone number
• Verification documents (e.g. passport or driver’s licence and proof of address) required for KYC checks
• Financial information needed to process deposits and withdrawals
• Gaming activity data, used to improve our services and support responsible gambling
• Device, browser and connection information, used for security and optimisation purposes

How We Use Your Information

We use the collected information for the following purposes:

• Creating and managing your account and providing customer support
• Verifying your identity and age (Richard Casino is strictly 18+)
• Processing deposits, withdrawals and bonus offers securely
• Sending important service updates and, with your consent, promotional communications
• Ensuring compliance with anti-money laundering (AML) and Know Your Customer (KYC) regulations
• Detecting and preventing fraud, unauthorised access and abuse of our platform
• Improving website functionality, game selection and overall user experience

We never sell or rent your personal information to third parties. We share your data only with trusted partners who help us operate our platform — such as payment processors, game providers and identity verification services — and only to the extent necessary.

Data Protection and Security

Security is our top priority at Richard Casino. We implement advanced technical and organisational measures to protect your personal and financial information:

• SSL encryption for all data transmission between your device and our servers
• PCI DSS-compliant payment processing
• Secure servers with regular security updates and patching
• Strict access controls limiting staff access to personal data
• Regular security audits and continuous monitoring
• Compliance with international data protection standards

We continuously review and update our security measures to address emerging threats. However, no method of transmission over the internet is completely secure, and we encourage you to use a strong, unique password and keep your login credentials confidential.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences and provide personalised services. These include:

• Essential cookies required for core website functionality, including secure login
• Performance cookies that help us analyse how the site is used
• Preference cookies that remember your settings, such as language and currency
• Marketing cookies used to show you relevant offers and promotions

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of your account, including the login process and cashier features.

Marketing Communications

With your consent, we may send you emails about new games, bonuses, free spins, promo codes and loyalty program updates. We respect your communication preferences and make opting out simple. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting our support team. Opting out of marketing does not affect essential service messages, such as security alerts or changes to our terms.

Data Retention

We retain your personal information only for as long as necessary to provide our services and meet our legal obligations:

• Account information is kept while your account remains active
• Transaction and verification records are maintained for the periods required by AML and licensing regulations
• Marketing data is retained based on your consent preferences
• Inactive accounts may be archived after extended periods of inactivity

When data is no longer required, we securely delete or anonymise it in line with industry best practices.

Your Rights

You have the following rights regarding your personal data, subject to legal and regulatory limitations:

• The right to access the personal information we hold about you
• The right to correct inaccurate or incomplete data
• The right to request deletion of your data, where legal retention requirements allow
• The right to restrict or object to certain processing activities
• The right to data portability
• The right to withdraw consent to marketing at any time

To exercise any of these rights, contact our support team at [email protected]. We will respond within the timeframe required by applicable law. Please note that regulatory obligations (for example, AML record-keeping) may require us to retain certain data even after a deletion request.

Third-Party Services

Our platform integrates with trusted third-party providers, including payment processors, game developers and security and verification services. We require all partners to maintain appropriate data protection standards and to process your data only for the purposes we specify. We may also share aggregated, anonymised data for analytical purposes to better understand player preferences and improve our services. Anonymised data cannot be used to identify you.

Age Requirement

Richard Casino services are available only to persons aged 18 or over. We do not knowingly collect personal data from minors. Age verification is part of our registration and KYC process, and any account found to belong to a minor will be closed immediately.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies or legal requirements. When we make significant changes, we will notify you by email or through a prominent notice on our website. The «Last updated» date at the top of this page shows when the policy was last revised. We encourage you to review this policy regularly.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact our customer support team:

• Live chat: available 24/7 on our website and in the app
• Email: [email protected]

We are always ready to help and will ensure your concerns are addressed promptly.